Y80 FAQ — All Your Questions Answered in One Place

No. Under y80's rules, each person may hold only one account. If multiple accounts are detected, all of them will be closed and any balances may be forfeited. If you're having any issues, please contact our support team.

Log in, go to Profile Settings, and update your details under the "Contact Information" section. A verification code will be sent to confirm your new number or email. If you can't access your account, contact support with a copy of your ID.

KYC (Know Your Customer) is an identity verification process that is mandatory before making a withdrawal. Simply upload a copy of your National ID or passport. KYC approval typically takes within 24 hours and is in place to keep your account secure.

To close your account, send an email to support@y80.im or notify us via live chat. Please withdraw any remaining balance before closing. For responsible gaming purposes, you may also opt for self-exclusion — this will temporarily deactivate your account without permanently deleting it.

Once a username has been set, it generally cannot be changed. Please choose your username carefully at the time of registration. In exceptional circumstances, you may submit a request to our support team for consideration.

Without email verification, certain features may be restricted — for example, you will not be able to reset your password or receive security alerts. You can resend the verification code from your profile after logging in.

Absolutely not. Only individuals aged 18 or above may register on y80. If age verification fails, the account will be closed immediately. Responsible gaming is our highest priority.

y80 currently supports bKash, Nagad, Rocket, DBBL Net Banking, and bank transfers. To learn more about all available payment methods, Payment View page.

The minimum deposit at y80 is just ৳200. You can start betting by depositing as little as ৳200 via bKash or Nagad. Deposited funds are credited to your account instantly.

For KYC-verified accounts, withdrawals are typically processed within 15 minutes to 24 hours of your request. There may be slight delays during peak periods. If you experience any issues, please reach out via live chat.

Deposits are usually credited instantly. If yours hasn't appeared, wait 5–10 minutes and refresh. If the issue persists, contact us at support@y80.im or via live chat with your transaction reference number or a screenshot — we'll resolve it promptly.

Daily withdrawal limits depend on your account verification level and payment method. Standard accounts may withdraw up to ৳50,000 per day. VIP members are entitled to higher limits. For more details Financial Transactions on this page.

If your withdrawal is still being processed, contact us via live chat immediately — it may be possible to cancel it. Once it has been sent, however, it cannot be reversed. Always double-check the account number before submitting a withdrawal request.

Bonuses cannot be withdrawn directly. Each bonus comes with specific wagering requirements that must be met before any winnings from it become withdrawable. Always read the terms of each offer carefully.

y80 does not charge any fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. These charges are beyond y80's control.

At y80, you can bet on 30+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Head to the Live Betting section to place real-time bets on ongoing matches. For more details, Betting View page.

In Live Betting, you can place bets at constantly shifting odds throughout an ongoing match. Use the live situation, score, and statistics to make your decision. Once a bet is placed, your odds are locked in — even if they change afterwards.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, y80 will automatically refund the stake. If the Cash Out feature is available, you may cancel your bet or partially cash out.

A combo or accumulator bet lets you place wagers on multiple matches at once. If all your selections are correct, the odds multiply and you can win big. However, one wrong pick loses the entire bet — so analyse carefully before placing one.

Yes, all casino games on y80 use internationally certified Random Number Generator (RNG) technology. Live Casino games feature real dealers streamed live in real time — there is no room for manipulation.

The minimum bet for Sports Betting on y80 is just ৳20. Minimum bets for casino games vary by game — some titles start from as little as ৳10.

y80's Analysis The page provides match statistics, team form, head-to-head records, and expert predictions — all designed to help you bet smarter.

If a match is completely cancelled, all stakes are automatically refunded. If the match is rescheduled and played within 24 hours, bets will generally remain valid. y80's official rules apply in all cases.

After your first deposit as a new member, a 100% welcome bonus — up to ৳5,000 — is automatically credited to your account. No need to claim it separately.

A wagering requirement means you must wager the bonus amount a set number of times before you can withdraw it. For example, a 10x requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets. Terms and conditions vary for each offer.

Yes, y80 regularly offers cashback promotions. If your losses exceed a certain amount in a given week, a portion is returned to you as cashback. The higher your tier in the loyalty program, the better your cashback rate.

Promo codes are regularly published on y80's official channels. Codes can be applied at the time of registration or when making a deposit. Please be cautious about using codes obtained from unauthorised sources.

Logging in to y80 every day earns you loyalty points. Log in for 7 consecutive days to unlock a special bonus. Accumulated points can be redeemed for cash bonuses, free bets, or other rewards.

Yes, every bonus has a specific expiry period. Welcome bonuses must generally be used within 30 days. Any unused bonus will be automatically cancelled once it expires. We recommend reading the terms and conditions promptly after receiving a bonus.

Yes! Invite a friend to register on y80 and you'll receive a referral bonus once they make their first deposit. Your referral link can be found in your profile. Full terms and conditions are available on the offers page.

Yes, y80 uses 256-bit SSL/TLS encryption. Your personal and financial information is never shared with third parties. For more details, please visit our Privacy Policy read more.

Log in and go to Profile Settings > Security. Enable two-factor authentication and verify your mobile number. After that, a SMS code will be required every time you log in from a new device.

Change your password immediately and log out of all active sessions. Then contact us at support@y80.im or via live chat with full details. Our security team will investigate promptly.

Never. No y80 representative will ever ask for your password by email, chat, or phone. If anyone requests your password, it is a scam — contact us immediately.

Always type y80.im directly into your browser. Do not click on unknown links, and never click links in emails without verifying them first. y80 never sends login links via SMS or email.

Report the account hack and provide supporting evidence. y80's security team will investigate. If it is confirmed that the breach was caused by a fault in y80's system, compensation will be considered. This is why we strongly recommend using a strong password and 2FA at all times.

When logging in from a cyber café or someone else's device: disable the "Remember Password" option, always log out when you're done, and clear your browser history. Use your personal device whenever possible.

The y80 app is available on our Download page to download directly. The app is available for both Android and iOS. Do not download from third-party sites.

If you encounter installation issues on Android, go to Settings > Security and enable "Install from unknown sources". On iOS, go to Settings > General > Device Management and trust the app. If the problem persists, Download View the page guide.

Yes — and then some. The app offers exclusive features including live sports notifications, fingerprint login, faster performance, and offline balance checking, none of which are available on the website.

When a new version of the y80 app is available, you'll see an update prompt within the app itself. Alternatively, Download Download and install the latest version from the page — your existing data will not be lost.

Check that notification permissions for the y80 app are enabled in your phone's settings. Also review your notification preferences within the app itself. If the issue persists, try uninstalling and reinstalling the app.

Yes, multiple accounts can be used on the same device by logging in and out as needed. However, you cannot access another account while still logged into one — always log out after each session.

Warning signs to watch for: repeatedly increasing bets to chase losses, feeling restless when not betting, hiding your betting from family, or using money meant for essential expenses. If you notice these signs, Responsible Gaming for assistance.

Go to Profile Settings > Responsible Gaming > Deposit Limit. Set your daily, weekly, or monthly limit. Decreases take effect immediately, while increases require a 7-day waiting period.

Go to Profile Settings > Responsible Gaming > Self-Exclusion. Choose a period ranging from 6 months to 5 years. Your account will be deactivated within 2 minutes of submitting your request.

The cooling-off period lets you temporarily pause betting for anywhere between 24 hours and 30 days. Your account balance remains intact during this time — only betting and new deposits are suspended.

Start by speaking with them openly and without judgement. You can also write to support@y80.im to explain the situation — we will guide you through the next steps. For more details Responsible Gaming on that page.

No. Betting is always for entertainment — not as a source of income. Every bet carries an equal or greater chance of losing as it does of winning. Only bet what you can afford to lose without it affecting your life.